<?xml version="1.0" encoding="iso-8859-1" ?>
<otrs_config version="1.0" init="Application">
    <CVS>$Id: Survey.xml,v 1.10 2008/12/22 10:03:38 martin Exp $</CVS>
    <ConfigItem Name="Frontend::Module###AgentSurvey" Required="0" Valid="1">
        <Description Lang="en">All parameters for the Survey object in the agent interface.</Description>
        <Description Lang="de">Alle Parameter des Befragungs-Objekts im Agent-Interface.</Description>
        <Group>Survey</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>A Survey Module</Description>
                <NavBarName>Survey</NavBarName>
                <Title>Survey</Title>
                <NavBar>
                    <Description>A Survey Module</Description>
                    <Name>Survey</Name>
                    <Type>Menu</Type>
                    <Block>ItemArea</Block>
                    <Image>survey.png</Image>
                    <Link>Action=AgentSurvey</Link>
                    <NavBar>Survey</NavBar>
                    <AccessKey>u</AccessKey>
                    <Prio>8000</Prio>
                </NavBar>
                <NavBar>
                    <Description>Overview</Description>
                    <Name>Overview</Name>
                    <Image>overview.png</Image>
                    <Link>Action=AgentSurvey</Link>
                    <Type></Type>
                    <Block></Block>
                    <NavBar>Survey</NavBar>
                    <AccessKey>o</AccessKey>
                    <Prio>100</Prio>
                </NavBar>
                <NavBar>
                    <Description>New</Description>
                    <Name>New</Name>
                    <Image>new.png</Image>
                    <Link>Action=AgentSurvey&amp;Subaction=SurveyAdd</Link>
                    <Type></Type>
                    <Block></Block>
                    <NavBar>Survey</NavBar>
                    <AccessKey>n</AccessKey>
                    <Prio>200</Prio>
                </NavBar>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="PublicFrontend::Module###PublicSurvey" Required="0" Valid="1">
        <Description Lang="en">Frontend module registration for the PublicSurvey object in the public Survey area.</Description>
        <Description Lang="de">Frontendmodul-Registration für das PublicSurvey-Objekt im öffentlichen Umfrage-Bereich.</Description>
        <Group>Survey</Group>
        <SubGroup>Frontend::Public::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Public Survey</Description>
                <NavBarName>Survey</NavBarName>
                <Title>Survey</Title>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Survey::SendPeriod" Required="0" Valid="1">
        <Description Lang="en">Days starting from the latest customer survey email between no customer survey email is sent.</Description>
        <Description Lang="de">Tage zwischen der letzten Kunden-Umfrage und den keine Kunden-Umfrage gesendet wird.</Description>
        <Group>Survey</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">300</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Survey::NotificationSender" Required="1" Valid="1">
        <Description Lang="en">Default sender for the notification email to customers about new survey.</Description>
        <Description Lang="de">Default-Sender für die Benachrichtigungsmail an Kunden bzgl. neue Umfragen.</Description>
        <Group>Survey</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">quality@example.com</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Survey::NotificationSubject" Required="1" Valid="1">
        <Description Lang="en">Default subject for the notification email to customers about new survey.</Description>
        <Description Lang="de">Default-Betreff für die Benachrichtigungsmail an Kunden bzgl. neue Umfragen.</Description>
        <Group>Survey</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">Help us with your feedback!</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Survey::NotificationBody" Required="1" Valid="1">
        <Description Lang="en">Default body for the notification email to customers about new survey.</Description>
        <Description Lang="de">Default-Body für die Benachrichtigungsmail an Kunden bzgl. neue Umfragen.</Description>
        <Group>Survey</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <TextArea>Dear Customer,

thanks for using our service. Help us to improve us and our services.

Give us feedback what we can do:

&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;public.pl?Action=PublicSurvey&amp;PublicSurveyKey=&lt;OTRS_PublicSurveyKey&gt;

Thanks for your help!

Your OTRS-Team
            </TextArea>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Survey::SendNoSurveyRegExp" Required="0" Valid="1">
        <Description Lang="en">If this regex matches, no customer survey will be sent.</Description>
        <Description Lang="de">Trifft dieser reguläre Ausdruck zu, wird keine Benachrichtigungsmail an Kunden bzgl. neue Umfragen gesendet.</Description>
        <Group>Survey</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <String Regex="">(MAILER-DAEMON|postmaster|abuse)@.+?\..+?</String>
        </Setting>
    </ConfigItem>
    <ConfigItem Name="Ticket::EventModulePost###99-SurveySendRequest" Required="0" Valid="1">
        <Description Lang="en">Ticket event module to send automatically survey email requests to customers if a ticket gets closed.</Description>
        <Description Lang="de">Ticket Event Modul welches automatisch Umfragen-Emails an Kunden wenn deren Ticket geschlossen wird.</Description>
        <Group>Survey</Group>
        <SubGroup>Core</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::SurveySendRequest</Item>
                <Item Key="Event">(ArticleCreate|TicketStateUpdate)</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>
