1 valid 1 current_timestamp 1 current_timestamp 2 invalid 1 current_timestamp 1 current_timestamp 3 invalid-temporarily 1 current_timestamp 1 current_timestamp 1 Admin OTRS root@localhost roK20XGbWEsSM 1 1 current_timestamp 1 current_timestamp 1 users Group for default access. 1 1 current_timestamp 1 current_timestamp 2 admin Group of all admins. 1 1 current_timestamp 1 current_timestamp 3 stats Group for stats access. 1 1 current_timestamp 1 current_timestamp 1 1 rw 1 1 current_timestamp 1 current_timestamp 1 2 rw 1 1 current_timestamp 1 current_timestamp 1 3 rw 1 1 current_timestamp 1 current_timestamp Standard 1 1 current_timestamp 1 current_timestamp Lite 1 1 current_timestamp 1 current_timestamp Normal 1 1 current_timestamp 1 current_timestamp ParentChild 1 1 current_timestamp 1 current_timestamp Valid 1 1 current_timestamp 1 current_timestamp Temporary 1 1 current_timestamp 1 current_timestamp 1 new All new state types (default: viewable). 1 current_timestamp 1 current_timestamp 2 open All open state types (default: viewable). 1 current_timestamp 1 current_timestamp 3 closed All closed state types (default: not viewable). 1 current_timestamp 1 current_timestamp 4 pending reminder All 'pending reminder' state types (default: viewable). 1 current_timestamp 1 current_timestamp 5 pending auto All 'pending auto *' state types (default: viewable). 1 current_timestamp 1 current_timestamp 6 removed All 'removed' state types (default: not viewable). 1 current_timestamp 1 current_timestamp 7 merged State type for merged tickets (default: not viewable). 1 current_timestamp 1 current_timestamp 1 new New ticket created by customer. 1 1 1 current_timestamp 1 current_timestamp 2 closed successful Ticket is closed successful. 3 1 1 current_timestamp 1 current_timestamp 3 closed unsuccessful Ticket is closed unsuccessful. 3 1 1 current_timestamp 1 current_timestamp 4 open Open tickets. 2 1 1 current_timestamp 1 current_timestamp 5 removed Customer removed ticket. 6 1 1 current_timestamp 1 current_timestamp 6 pending reminder Ticket is pending for agent reminder. 4 1 1 current_timestamp 1 current_timestamp 7 pending auto close+ Ticket is pending for automatic close. 5 1 1 current_timestamp 1 current_timestamp 8 pending auto close- Ticket is pending for automatic close. 5 1 1 current_timestamp 1 current_timestamp 9 merged State for merged tickets. 7 1 1 current_timestamp 1 current_timestamp 1 system standard salutation (en) Dear <OTRS_CUSTOMER_REALNAME>, Thank you for your request. text/plain; charset=iso-8859-1 Standard Salutation. 1 1 current_timestamp 1 current_timestamp 1 system standard signature (en) Your Ticket-Team <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname> -- Super Support - Waterford Business Park 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA Email: hot@example.com - Web: http://www.example.com/ -- text/plain; charset=iso-8859-1 Standard Signature. 1 1 current_timestamp 1 current_timestamp 1 otrs@localhost OTRS System Standard Address. 1 1 1 current_timestamp 1 current_timestamp 1 possible Follow ups after closed(+|-) possible. Ticket will be reopen. 1 1 current_timestamp 1 current_timestamp 2 reject Follow ups after closed(+|-) not possible. No new ticket will be created. 1 1 current_timestamp 1 current_timestamp 3 new ticket Follow ups after closed(+|-) not possible. A new ticket will be created.. 1 1 current_timestamp 1 current_timestamp 1 Postmaster 1 1 1 1 1 1 0 Post master queue. 1 1 current_timestamp 1 current_timestamp 2 Raw 1 1 1 1 1 1 0 All default incoming ticket. 1 1 current_timestamp 1 current_timestamp 3 Junk 1 1 1 1 1 1 0 All junk tickets. 1 1 current_timestamp 1 current_timestamp 4 Misc 1 1 1 1 1 1 0 All misc tickets. 1 1 current_timestamp 1 current_timestamp 1 empty answer text/plain; charset=iso-8859-1 1 1 current_timestamp 1 current_timestamp 2 test answer Some test answer to show how a standard response can be used. text/plain; charset=iso-8859-1 1 1 current_timestamp 1 current_timestamp 1 1 1 current_timestamp 1 current_timestamp 2 1 1 current_timestamp 1 current_timestamp 3 1 1 current_timestamp 1 current_timestamp 4 1 1 current_timestamp 1 current_timestamp 1 auto reply Auto replay which will be sent out after a new ticket has been created. 1 1 current_timestamp 1 current_timestamp 2 auto reject Auto reject which will be sent out after a follow up has been rejected (in case queue follow up option is "reject"). 1 1 current_timestamp 1 current_timestamp 3 auto follow up Auto follow up is sent out after a added follow up has been received for a ticket (in case queue follow up option is "possible"). 1 1 current_timestamp 1 current_timestamp 4 auto reply/new ticket Auto reply/new ticket which will be sent out after a follow up has been rejected and a new ticket has been created (in case queue follow up option is "new ticket"). 1 1 current_timestamp 1 current_timestamp 5 auto remove Auto remove will be sent out after a customer removed th request by it self. 1 1 current_timestamp 1 current_timestamp 1 1 1 default reply (after new ticket has been created) This is a demo text which is send to every inquery. It could contain something like: Thanks for your e-mail. A new ticket has been created. You wrote: <OTRS_CUSTOMER_EMAIL[6]> Your e-mail will be answered by a human asap Have fun with OTRS! :-) Your OTRS Team RE: <OTRS_CUSTOMER_SUBJECT[24]> iso-8859-1 text/plain 1 1 current_timestamp 1 current_timestamp 2 2 1 default reject (after follow up and rejected of a closed ticket) Your previous ticket is closed. -- Your follow up has been rejected. -- Please create a new ticket. Your OTRS Team Your email has been rejected! (RE: <OTRS_CUSTOMER_SUBJECT[24]>) iso-8859-1 text/plain 1 1 current_timestamp 1 current_timestamp 3 3 1 default follow up (after a ticket follow up has been added) Thanks for your follow up e-mail You wrote: <OTRS_CUSTOMER_EMAIL[6]> Your e-mail will be answered by a human asap. Have fun with OTRS! Your OTRS Team RE: <OTRS_CUSTOMER_SUBJECT[24]> iso-8859-1 text/plain 1 1 current_timestamp 1 current_timestamp 4 4 1 default reject/new ticket created (after closed follow up with new ticket creation) Your previous ticket is closed. -- A new ticket has been created for you. -- You wrote: <OTRS_CUSTOMER_EMAIL[6]> Your e-mail will be answered by a human asap. Have fun with OTRS! Your OTRS Team New ticket has been created! (RE: <OTRS_CUSTOMER_SUBJECT[24]>) iso-8859-1 text/plain 1 1 current_timestamp 1 current_timestamp 1 default 1 1 current_timestamp 1 current_timestamp 1 1 very low 1 1 current_timestamp 1 current_timestamp 2 2 low 1 1 current_timestamp 1 current_timestamp 3 3 normal 1 1 current_timestamp 1 current_timestamp 4 4 high 1 1 current_timestamp 1 current_timestamp 5 5 very high 1 1 current_timestamp 1 current_timestamp 1 unlock 1 1 current_timestamp 1 current_timestamp 2 lock 1 1 current_timestamp 1 current_timestamp 3 tmp_lock 1 1 current_timestamp 1 current_timestamp 1 NewTicket 1 1 current_timestamp 1 current_timestamp 2 FollowUp 1 1 current_timestamp 1 current_timestamp 3 SendAutoReject 1 1 current_timestamp 1 current_timestamp 4 SendAutoReply 1 1 current_timestamp 1 current_timestamp 5 SendAutoFollowUp 1 1 current_timestamp 1 current_timestamp 6 Forward 1 1 current_timestamp 1 current_timestamp 7 Bounce 1 1 current_timestamp 1 current_timestamp 8 SendAnswer 1 1 current_timestamp 1 current_timestamp 9 SendAgentNotification 1 1 current_timestamp 1 current_timestamp 10 SendCustomerNotification 1 1 current_timestamp 1 current_timestamp 11 EmailAgent 1 1 current_timestamp 1 current_timestamp 12 EmailCustomer 1 1 current_timestamp 1 current_timestamp 13 PhoneCallAgent 1 1 current_timestamp 1 current_timestamp 14 PhoneCallCustomer 1 1 current_timestamp 1 current_timestamp 15 AddNote 1 1 current_timestamp 1 current_timestamp 16 Move 1 1 current_timestamp 1 current_timestamp 17 Lock 1 1 current_timestamp 1 current_timestamp 18 Unlock 1 1 current_timestamp 1 current_timestamp 19 Remove 1 1 current_timestamp 1 current_timestamp 20 TimeAccounting 1 1 current_timestamp 1 current_timestamp 21 CustomerUpdate 1 1 current_timestamp 1 current_timestamp 22 PriorityUpdate 1 1 current_timestamp 1 current_timestamp 23 OwnerUpdate 1 1 current_timestamp 1 current_timestamp 24 LoopProtection 1 1 current_timestamp 1 current_timestamp 25 Misc 1 1 current_timestamp 1 current_timestamp 26 SetPendingTime 1 1 current_timestamp 1 current_timestamp 27 StateUpdate 1 1 current_timestamp 1 current_timestamp 28 TicketFreeTextUpdate 1 1 current_timestamp 1 current_timestamp 29 WebRequestCustomer 1 1 current_timestamp 1 current_timestamp 30 TicketLinkAdd 1 1 current_timestamp 1 current_timestamp 31 TicketLinkDelete 1 1 current_timestamp 1 current_timestamp 32 SystemRequest 1 1 current_timestamp 1 current_timestamp 33 Merged 1 1 current_timestamp 1 current_timestamp 34 ResponsibleUpdate 1 1 current_timestamp 1 current_timestamp 35 Subscribe 1 1 current_timestamp 1 current_timestamp 36 Unsubscribe 1 1 current_timestamp 1 current_timestamp 37 TypeUpdate 1 1 current_timestamp 1 current_timestamp 38 ServiceUpdate 1 1 current_timestamp 1 current_timestamp 39 SLAUpdate 1 1 current_timestamp 1 current_timestamp 1 email-external 1 1 current_timestamp 1 current_timestamp 2 email-internal 1 1 current_timestamp 1 current_timestamp 3 email-notification-ext 1 1 current_timestamp 1 current_timestamp 4 email-notification-int 1 1 current_timestamp 1 current_timestamp 5 phone 1 1 current_timestamp 1 current_timestamp 6 fax 1 1 current_timestamp 1 current_timestamp 7 sms 1 1 current_timestamp 1 current_timestamp 8 webrequest 1 1 current_timestamp 1 current_timestamp 9 note-internal 1 1 current_timestamp 1 current_timestamp 10 note-external 1 1 current_timestamp 1 current_timestamp 11 note-report 1 1 current_timestamp 1 current_timestamp 1 agent 1 1 current_timestamp 1 current_timestamp 2 system 1 1 current_timestamp 1 current_timestamp 3 customer 1 1 current_timestamp 1 current_timestamp 1 1010001 2 1 0 1 1 1 3 1 Welcome to OTRS! 1249866945 0 0 0 0 0 0 1 1 current_timestamp 1 current_timestamp 1 1 1 3 OTRS Feedback <feedback@otrs.org> Your OTRS System <otrs@localhost> Welcome to OTRS! Welcome! thank you for installing OTRS. You will find updates and patches at http://otrs.org/. Online documentation is available at http://doc.otrs.org/. You can also take advantage of our mailing lists http://lists.otrs.org/. ((enjoy)) Your OTRS Team -- Communication with success! <007@localhost> 1249866945 2009/08/10 1 1 current_timestamp 1 current_timestamp 1 1 From: OTRS Feedback <feedback@otrs.org> To: Your OTRS System <otrs@localhost> Subject: Welcome to OTRS! Welcome! thank you for installing OTRS. You will find updates and patches at http://otrs.org/. Online documentation is available at http://doc.otrs.org/. You can also take advantage of our mailing lists http://lists.otrs.org/. ((enjoy)) Your OTRS Team -- Communication with success! 1 current_timestamp 1 current_timestamp 1 New Ticket [1010001] created. 1 1 1 1 3 1 1 1 1 1 current_timestamp 1 current_timestamp Agent::NewTicket iso-8859-1 en New ticket notification! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, there is a new ticket in "<OTRS_TICKET_Queue>"! <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::FollowUp iso-8859-1 en You got follow up! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, you got a follow up! <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::LockTimeout iso-8859-1 en Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, unlocked (lock timeout) your locked ticket [<OTRS_TICKET_TicketNumber>]. <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::OwnerUpdate iso-8859-1 en Ticket owner assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, a ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by "<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>". Comment: <OTRS_COMMENT> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::ResponsibleUpdate iso-8859-1 en Ticket responsible assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_RESPONSIBLE_UserFirstname>, a ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by "(<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>". Comment: <OTRS_COMMENT> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::AddNote iso-8859-1 en New note! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, "<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" added a new note to ticket [<OTRS_TICKET_TicketNumber>]. Note: <OTRS_CUSTOMER_BODY> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::Move iso-8859-1 en Moved ticket in "<OTRS_CUSTOMER_QUEUE>" queue! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, "<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" moved a ticket [<OTRS_TICKET_TicketNumber>] into "<OTRS_CUSTOMER_QUEUE>". <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::PendingReminder iso-8859-1 en Ticket reminder has reached! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, the ticket "<OTRS_TICKET_TicketNumber>" has reached its reminder time! <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> Please have a look at: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::Escalation iso-8859-1 en Ticket Escalation! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, the ticket "<OTRS_TICKET_TicketNumber>" is escalated! Escalated at: <OTRS_TICKET_EscalationDestinationDate> Escalated since: <OTRS_TICKET_EscalationDestinationIn> <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> Please have a look at: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::EscalationNotifyBefore iso-8859-1 en Ticket Escalation Warning! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, the ticket "<OTRS_TICKET_TicketNumber>" will escalate! Escalation at: <OTRS_TICKET_EscalationDestinationDate> Escalation in: <OTRS_TICKET_EscalationDestinationIn> <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> Please have a look at: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master text/plain 1 current_timestamp 1 current_timestamp Agent::NewTicket iso-8859-1 de Neues Ticket! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, es ist ein neues Ticket in "<OTRS_TICKET_Queue>"! <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp Agent::FollowUp iso-8859-1 de Nachfrage! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, Sie haben eine Nachfrage bekommen! <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp Agent::LockTimeout iso-8859-1 de Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, Aufhebung der Sperre auf Dein gesperrtes Ticket [<OTRS_TICKET_TicketNumber>]. <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp Agent::OwnerUpdate iso-8859-1 de Ticket Besitz uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, der Besitz des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von "(<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" uebertragen. Kommentar: <OTRS_COMMENT> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp Agent::ResponsibleUpdate iso-8859-1 de Ticket Verantwortung uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_RESPONSIBLE_UserFirstname> <OTRS_RESPONSIBLE_UserLastname>, die Verantwortung des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von "(<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" uebertragen. Kommentar: <OTRS_COMMENT> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp Agent::AddNote iso-8859-1 de Neue Notiz! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, "<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" fuegte eine Notiz an Ticket [<OTRS_TICKET_TicketNumber>]. Notiz: <OTRS_CUSTOMER_BODY> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp Agent::Move iso-8859-1 de Ticket verschoben in "<OTRS_CUSTOMER_QUEUE>" Queue! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, "<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" verschob Ticket [<OTRS_TICKET_TicketNumber>] nach "<OTRS_CUSTOMER_QUEUE>". <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp Agent::PendingReminder iso-8859-1 de Ticket Erinnerung erreicht! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, das Ticket "<OTRS_TICKET_TicketNumber>" hat die Erinnerungszeit erreicht! <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> Bitte um weitere Bearbeitung: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp Agent::Escalation iso-8859-1 de Ticket Eskalation! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, das Ticket "<OTRS_TICKET_TicketNumber>" ist eskaliert! Eskaliert am: <OTRS_TICKET_EscalationDestinationDate> Eskaliert seit: <OTRS_TICKET_EscalationDestinationIn> <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> Bitte um Bearbeitung: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp Agent::EscalationNotifyBefore iso-8859-1 de Ticket Eskalations-Warnung! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, das Ticket "<OTRS_TICKET_TicketNumber>" wird bald eskalieren! Eskalation um: <OTRS_TICKET_EscalationDestinationDate> Eskalation in: <OTRS_TICKET_EscalationDestinationIn> <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> Bitte um Bearbeitung: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master text/plain 1 current_timestamp 1 current_timestamp