Agent::EscalationNotifyBefore iso-8859-1 en Ticket Escalation Warning! (<OTRS_CUSTOMER_SUBJECT[24]>) Hi <OTRS_UserFirstname>, the ticket "<OTRS_TICKET_TicketNumber>" will escalate! Escalation at: <OTRS_TICKET_EscalationDestinationDate> Escalation in: <OTRS_TICKET_EscalationDestinationIn> <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> Please have a look at: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master 1 current_timestamp 1 current_timestamp Agent::EscalationNotifyBefore iso-8859-1 de Ticket Eskalations-Warnung! (<OTRS_CUSTOMER_SUBJECT[24]>) Hallo <OTRS_UserFirstname> <OTRS_UserLastname>, das Ticket "<OTRS_TICKET_TicketNumber>" wird bald eskalieren! Eskalation um: <OTRS_TICKET_EscalationDestinationDate> Eskalation in: <OTRS_TICKET_EscalationDestinationIn> <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[30]> <snip> Bitte um Bearbeitung: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master 1 current_timestamp 1 current_timestamp Normal 1 1 current_timestamp 1 current_timestamp ParentChild 1 1 current_timestamp 1 current_timestamp Valid 1 1 current_timestamp 1 current_timestamp Temporary 1 1 current_timestamp 1 current_timestamp